FAQs

Frequently Asked Questions
Is FurSpa safe for my cat?
Absolutely. The steam is gentle and warm — not hot. It's specifically designed to be soothing, not uncomfortable. Most cats relax within seconds of their first session.
Does it work on dogs too?
Yes. FurSpa works on both cats and dogs with short to medium length fur.
How long does one water tank last?
One full tank lasts approximately 10-15 minutes of continuous use — more than enough for a full grooming session.
How often should I use it?
Once or twice a week is enough to keep shedding under control and your cat's coat healthy and shiny.
Is it hard to clean?
Not at all. The fur collection area detaches easily and can be cleaned in seconds. The water tank is refillable and simple to maintain.
When will I see results?
Most pet owners notice significantly less fur around the home after the very first session.
How do I pay?
We accept credit cards, debit cards, and PayPal. All payments are fully encrypted and secured with SSL technology.
How long does shipping take?
We ship from international warehouses to offer you the best prices. Delivery typically takes 6-20 business days depending on your location. Once your order is placed, you'll receive a confirmation email right away.
Can I cancel my order?
Yes — as long as your order hasn't been shipped yet. Contact us immediately after placing your order and we'll cancel and refund you within 24-48 hours. Once shipped, cancellation is no longer possible.
What is your return policy?
We accept returns within 14 days of receiving your order. Products must be in good condition and original packaging. Please note that return shipping costs to our warehouse are the responsibility of the customer.
How long does a refund take?
Once your return is approved, refunds are processed within 24-48 hours.
How can I contact you?
Via Live Chat on our website or by email: support.velnari@gmail.com — we're here to help.